4.6. Charging troubleshooting guide

Charging cannot be performed.

The Li-ion battery is already fully charged.

Confirm the available Li-ion battery power remaining by checking Li-ion battery available charge gauge. If the gauge indicates full, the Li-ion battery is already fully charged and cannot be charged. Charging automatically turns off if the Li-ion battery is fully charged.

The 12-volt battery is discharged.

The Li-ion battery cannot be charged if the vehicle electrical systems cannot be turned on. If the 12-volt battery is discharged, charge or jump start the 12-volt battery. See

The vehicle has a malfunction.

The vehicle or charger may have a malfunction. Confirm if the warning light on the meter is illuminated. Confirm if the indicator on the charger is indicating a malfunction. If a warning is displayed, stop charging and contact a NISSAN certified electric vehicle dealer.

Normal charge cannot be performed.

There is no electrical power coming from the normal charging station or electrical outlet.

Confirm that there has not been a power failure. Make sure the circuit breaker is active. If an electrical outlet or charging station with a timer device installed is used, power will only be available at the time set by the timer.

The domestic plug is not connected correctly.

Confirm the domestic plug is connected correctly.

There is no electrical power coming from the normal charging station.

Confirm operation procedure of the charging station.

The charge connector is not connected correctly.

Confirm the charge connector is connected correctly.

Immediate charge cannot be performed.

Charging timer has been set.

Push the immediate charge switch or turn off the charging timer. See

Timer charging cannot be performed.

The charge cable is not connected.

Connect the charge cable.

The time on the clock is wrong.

The charging timer does not start charging based on the clock located on the vehicle information display. Adjust the time. (See

Charging timer has not been set.

Set the charging timer schedule. See

Charging does not start because the charging timer start time and end time are set and the current time is before the set start time.

Confirm when the charging timer time is set to start charging. Change the charging timer setting to the desired charge time or push the immediate charge switch. See

The immediate charge switch is pushed.

To cancel the immediate charge, push the immediate charge switch again while connecting the charge connector to the vehicle. The charge mode returns to a standby state.

Normal charge stops during charging.

There is no electrical power coming from the normal charging station or electrical outlet.

There may have been an electrical power failure, or the circuit breaker may have failed. Charging will resume when the power source is reset.

The charge cable has been disconnected.

Check that the charge cable has not been disconnected.

Charging timer end time has been reached.

When the charging timer is set and the charge end time is reached, charging will be stopped, even if the Li-ion battery is not fully charged.

The electrical power supply from the normal charging station was stopped.

Confirm operation procedure of the charging station.

Normal charge connector cannot be removed.

The charge connector is locked.

Unlock the charge connector lock. See

The vehicle has a malfunction.

If the normal charge connector cannot be removed when the connector has been unlocked, follow the unlocking steps. See

Quick charge cannot be performed.

The quick charge connector is not connected correctly.

If the charge connector is not connected correctly, insert the charge connector straight into the charge port all the way in.

Check that the charge connector is connected correctly and that it is locked.

The self-diagnostic function of the quick charge device returns a negative result.

There is a possibility that the vehicle has a malfunction. Stop charging and contact a NISSAN certified electric vehicle dealer.

The power switch of the quick charger is off.

Check the power switch of the quick charger.

Quick charge stops during charging.

Charging is stopped by the quick charge timer.

Charging will stop depending on the timer function setting of the quick charge device. If you need to charge the Li-ion battery more, start the charging procedure again.

The power supply for the quick charger is off.

Check whether the power supply for the quick charger is off.

Quick charge connector cannot be removed.

The charge connector is locked.

If it is necessary to remove the charge connector without starting to charge, wait at least 3 minutes until the data communication between the vehicle and the quick charger is stopped, then unlock the vehicle’s door from the locked state. If the vehicle’s door is already unlocked, lock it first then unlock it.

The vehicle has a malfunction.

If the quick charge connector cannot be removed when the connector has been unlocked, follow the unlocking steps. See