Nissan Juke 2024 Owners Manual
8.2.1. Automatic eCall
If the air bag control unit detects a frontal collision, side collision or rear collision (where fitted) the system automatically places an emergency call to the emergency call centre. At the same time, the vehicle information is also transferred. Once an emergency call is received by the emergency call centre, the operator tries to talk to the vehicle's occupant.
During the emergency call, the volume of the voice of the operator cannot be adjusted.
During the emergency call, the volume of the vehicle audio will be muted.
The eCall system is always enabled by default. It is activated automatically by means of in-vehicle sensors in the event of a severe accident.
The eCall system is not traceable and is not subject to any constant tracking in its normal operational status. Data in the internal memory of the system is not available outside the in-vehicle system to any entities before the eCall is triggered.
Any processing of personal data through the 112-based eCall in-vehicle system shall comply with the personal data protection rules provided for in Directives 95/46/EC and 2002/58/EC of the European Parliament and of the Council, and in particular, shall be based on the necessity to protect the vital interests of the individuals in accordance with Article 7(d) of Directive 95/46/EC.
Processing of such data is strictly limited to the purpose of handling the emergency eCall to the single European emergency number 112.
Recipients of data processed by the 112-based eCall in-vehicle system are the relevant public safety answering points designated by the respective public authorities of the country on which territory they are located, to first receive and handle eCalls to the single European emergency number 112.
The following information will be sent to the emergency call centre by the vehicle emergency call system if a collision occurs:
Vehicle Identification Number (VIN)
Vehicle type
Fuel type
Activation type (Automatic/Manual)
Call type (Test/Emergency)
Position (Trusted/Low confidence)
Time stamp (when the collision or event occurred)
Last three vehicle locations, and vehicle direction
Vehicle speed
(where fitted) Number of passengers
The 112-based eCall in-vehicle system is designed in such a way as to ensure that data in the system internal memory is automatically and continuously removed.
The vehicle location data is constantly overwritten in the internal memory of the system so as always to keep maximum of the last three up-to-date locations of the vehicle necessary for the normal functioning of the system.
The log of activity data in the 112-based eCall in-vehicle system is kept for no longer than necessary for attaining the purpose of handling the emergency eCall and in any case not beyond 13 hours from the moment an emergency eCall was initiated.
The automatic emergency call will only be triggered if the vehicle air bag system is activated during the collision.
If the automatic emergency call has been triggered, please bring your vehicle to a NISSAN dealer or qualified workshop. This is necessary because the automatic emergency call system needs to be reset to avoid any unintended eCall being made.
The mobile network provider that manages the connection from the vehicle to the emergency call centre is specified and controlled outside of the vehicle emergency call system.
Within the first minute of any emergency call the operator will determine if the call is genuine. Should the operator determine it is a non-genuine call they will stop the call, making no further attempts to call the vehicle back. This action does not prevent the occupant(s) of the vehicle from making a further manual emergency call.
The emergency call function cannot be used in the following conditions:
The vehicle is outside the area where mobile network service is receivable.
The vehicle is in a location with poor signal reception such as tunnels, underground parking garages, between buildings or in mountainous areas.
The TCU (Telematics Control Unit) or other systems of your vehicle are not working properly.
The available mobile network provider at the location of the vehicle is not specified for emergency call usage.
The communication line of the emergency call centre is busy.