4.6. Charging troubleshooting guide

Charging cannot be performed.

The vehicle power switch is in the ON position.

Before charging, place the vehicle power switch in the OFF position.

Both the normal charge connector and the quick charge connector are connected at the same time.

The normal charge and the quick charge cannot be operated at the same time.

The Li-ion battery is already fully charged.

Confirm the available Li-ion battery power remaining by checking Li-ion battery available charge gauge. If the gauge indicates full, the Li-ion battery is already fully charged and cannot be charged. Charging automatically turns off if the Li-ion battery is fully charged.

The temperature of the Li-ion battery is too high or low to charge.

Confirm the Li-ion battery temperature by checking the Li-ion battery temperature gauge. If the gauge indicates the Li-ion battery is too hot (red zone) or too cold (blue zone), charging may not be possible. Allow the Li-ion battery to cool down or warm up before charging. See

The 12-volt battery is discharged.

The Li-ion battery cannot be charged if the vehicle electrical systems cannot be turned on. If the 12-volt battery is discharged, charge or jump start the 12-volt battery. See

The vehicle has a malfunction.

The vehicle or charger may have a malfunction. Confirm if the warning light on the meter is illuminated. Confirm if the indicator on the charger is indicating a malfunction. If a warning is displayed, stop charging and contact a knowledgeable LEAF repairer such as a NISSAN certified electric vehicle dealer.

Normal charge cannot be performed.

There is no electrical power coming from the normal charging station or domestic outlet.

Confirm that there has not been a power failure. Make sure the circuit breaker is active. If an domestic outlet or charging station with a timer device installed is used, power will only be available at the time set by the timer.

The electrical plug is not connected correctly.

Confirm the electrical plug is connected correctly.

There is no electrical power coming from the normal charging station.

Confirm operation procedure of the charging station.

The charge connector is not connected correctly.

Confirm the charge connector is connected correctly.

Immediate charge cannot be performed.

Charging timer has been set.

Turn off the charging timer. See

Timer charging cannot be performed.

The charge cable is not connected.

Connect the charge cable.

The time on the clock is wrong.

The charging timer does not start charging based on the clock located on the Vehicle Information Display. Adjust the time, see

The immediate charge button has been pushed.

Charging timer does not operate when immediate charge is selected.

Charging timer has not been set.

Set the charging timer schedule. See

Charging does not start because the charging timer start time and end time are set and the current time is before the set start time.

Confirm when the charging timer time is set to start charging. Change the charging timer setting to the desired charge time or press the immediate charge button. See

Remote charge cannot be performed.

The charge cable is not connected.

Connect the charge cable.

Communication with the vehicle cannot be established.

Confirm that there is a mobile signal in your location. Remote charge cannot be started unless the web enabled smart phone can connect to the internet.

Confirm that there is a mobile signal at the vehicle location.

If the power switch is in the OFF position for more than 2 weeks, the remote charge function can no longer be used until power switch is in the ON position.

Normal charge stops during charging.

There is no electrical power coming from the normal charging station or domestic outlet.

There may have been an electrical power failure, or the circuit breaker may have failed. Charging will resume when the power source is reset.

The charge cable has been disconnected.

Check that the charge cable has not been disconnected.

Both the normal charge connector and the quick charge connector were connected at the same time.

If the normal charge connector and the quick charge connector are connected at the same time, charging will be stopped.

Charging timer end time has been reached.

When the charging timer is set and the charge end time is reached, charging will be stopped, even if the Li-ion battery is not fully charged.

The electrical power supply from the normal charging station was stopped.

Confirm operation procedure of the charging station.

The temperature of the Li-ion battery is too high or low to charge.

Confirm the Li-ion battery temperature by checking the Li-ion battery temperature gauge. If the gauge indicates the Li-ion battery is too hot (red zone) or too cold (blue zone), charging may not be possible. Allow the Li-ion battery to cool down or warm up before charging. See

Quick charge cannot be performed.

Check that the charge connector is connected correctly and that it is locked.

Check that the charge connector is connected correctly and that it is locked.

The self-diagnostic function of the quick charge device returns a negative result.

There is a possibility that the vehicle has a malfunction. Stop charging and contact a knowledgeable LEAF repairer such as a NISSAN certified electric vehicle dealer.

The power switch of the quick charger is off.

Check the power switch of the quick charger.

Quick charge stops during charging.

Charging is stopped by the quick charge timer.

Charging will stop depending on the timer function setting of the quick charge device. If you need to charge the Li-ion battery more, start the charging procedure again.

The power supply for the quick charger is off.

Check whether the power supply for the quick charger is off.

Both the normal charge connector and the quick charge connector were connected at the same time.

If the normal charge connector and the quick charge connector are connected at the same time, charging will be stopped.

The temperature of the Li-ion battery is too high or low to charge.

Confirm the Li-ion battery temperature by checking the Li-ion battery temperature gauge. If the gauge indicates the Li-ion battery is too hot (red zone) or too cold (blue zone), charging may not be possible. Allow the Li-ion battery to cool down or warm up before charging. See